Refund & Cancellation Policy

Submit a request through a support ticket or email support@gspacetechnologies.in from your registered email address. Include your invoice number, the service concerned and the reason for your request.

Refund requests for hosting services are reviewed case by case. We do not offer unconditional refunds. The following are generally not refundable:

• Domain registrations, renewals and transfers.
• Third-party licences, add-ons and SSL certificates purchased from other providers.
• Setup fees and services already fully delivered.
• Accounts suspended or terminated for breach of our Terms or Acceptable Use Policy.

You can request cancellation from the client area at billing.hosto9.com, either immediately or at the end of the current billing period. Cancelling stops future renewals. Please back up your data before cancelling, as it may be permanently deleted afterwards.

Once a domain is registered, renewed or transferred, the fee is paid to the registry and usually cannot be recovered. These charges are therefore non-refundable, except where required by law or registry policy.

Fees charged by third parties, such as payment gateway fees, currency conversion charges or third-party software licences, may be deducted from any approved refund or may not be refundable.

Approved refunds are made to the original payment method where possible. After approval, the time for the money to reach you depends on your bank and payment provider.

If a payment fails but money was deducted from your account, it is usually reversed automatically by your bank or payment provider. If it is not, contact us with the transaction details and we will help trace it.

If you are charged twice for the same invoice, contact us with both transaction references. Once verified, the duplicate amount will be refunded or credited to your account, at your choice.

Please contact us before raising a chargeback so we can resolve the issue quickly. Raising a chargeback may lead to temporary suspension of related services while it is investigated.