01. Service Availability
We aim to keep our hosting services available 99.9% of the time each month. This is a target we work towards, not a contractual guarantee.
02. Uptime Definitions
"Uptime" means the hosting server responds to network requests. Problems caused by your own website code, configuration, DNS or third-party services do not count as downtime.
03. Planned Maintenance
We sometimes need to perform maintenance and upgrades. Where possible, we schedule it at low-traffic times and give advance notice for work that may cause noticeable disruption.
04. Unscheduled Outages
If an unexpected outage happens, we work to restore service as quickly as reasonably possible and share updates through our support channels.
05. Support Availability
Support requests can be submitted at any time through a support ticket or by email to support@gspacetechnologies.in. Response times depend on the issue and current demand.
06. Backup Responsibilities
Where your plan includes backups, they are provided on a best-effort basis to help with recovery. You remain responsible for keeping your own up-to-date copies of your website and data.
07. Exclusions
- Planned maintenance.
- Issues caused by your code, content or actions.
- Suspension for non-payment or policy breaches.
- Attacks such as DDoS, and events covered by force majeure.
- Failures of third-party networks, registries or providers.
08. Service Credits
No service credit or compensation scheme is currently offered. If one is introduced, its terms will be published on this page.